Privacy Policy

Privacy Policy – Lunvra

Last Updated: April 6, 2025

1. Introduction

Lunvra ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website (www.lunvra.com) and related services ("Services").

By using our Services, you agree to this Privacy Policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy periodically:

  • Changes will be posted on this page.

  • The "Last Updated" date will be updated.

  • We will comply with applicable legal requirements regarding notification.

We encourage you to review this policy regularly.

3. How We Collect and Use Your Personal Information

We collect personal information to:
✔ Provide and improve our Services
✔ Process and deliver your orders
✔ Communicate with you regarding your account or purchases
✔ Personalise your experience
✔ Protect our Services from fraud and abuse
✔ Comply with legal obligations

4. What Information We Collect

A. Information You Provide

  • Name, email address, phone number, mailing address

  • Billing and shipping details

  • Account credentials (if applicable)

  • Customer service communications

B. Information We Collect Automatically

  • IP address, device information, browser type

  • Usage data (pages viewed, time spent)

  • Network connection details

  • Cookies and tracking technologies

C. Information from Third Parties

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Marketing and analytics providers

  • Fraud prevention services

5. How We Use Your Information

  • To Fulfil Orders: Payment processing, shipping, handling returns, and customer support.

  • To Improve Services: Analysing usage patterns to enhance user experience.

  • Marketing Communications: Sending offers and promotions (opt-out available).

  • Fraud Detection and Security: Monitoring and securing our Services.

  • Legal Compliance: Meeting regulatory and enforcement obligations.

Marketing Opt-Out: Unsubscribe anytime via the link in our emails or contact us directly.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
✅ Improve site functionality
✅ Analyse website usage
✅ Personalise content and ads

You can control cookies through your browser settings. Disabling cookies may impact functionality.

7. How We Share Personal Information

We may share your data with:

  • Service Providers: Payment, logistics, hosting, and analytics partners.

  • Marketing Partners: Where legally permitted.

  • Business Affiliates: As part of our corporate operations.

  • Legal Authorities: If required for compliance, fraud prevention, or legal claims.

  • Business Transfers: In case of mergers, acquisitions, or asset sales.

We do not sell or rent your sensitive personal information.

8. International Data Transfers

We may transfer your information outside your country, including to the UK, EU, USA, Canada, and Australia.
When transferring data outside the European Economic Area (EEA), we ensure:

  • Standard Contractual Clauses (SCCs) are in place

  • Compliance with GDPR and other data protection laws

9. Your Rights

Depending on your location, you may have the right to:
✔ Access your data
✔ Correct inaccurate information
✔ Request deletion of your data
✔ Restrict processing in certain circumstances
✔ Opt-out of marketing communications
✔ Request data portability
✔ Withdraw consent where applicable
✔ Lodge a complaint with a data protection authority

To exercise these rights, contact Support@Lunvra.com. We may require verification of your identity.

10. Data Security and Retention

We take appropriate measures to protect your data, including:
🔒 Encryption protocols
🔒 Secure storage solutions
🔒 Access controls and monitoring

We retain personal data only as long as necessary for business or legal reasons.

11. Children’s Data

Our Services are not intended for users under 16 years of age.
We do not knowingly collect information from children.
If we become aware of such data, we will delete it promptly.

12. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices.
Please review their policies separately when visiting external sites.

13. Complaints and Dispute Resolution

If you have any concerns about our use of your data:

  • Contact us directly at Support@Lunvra.com.

  • If unresolved, you may lodge a complaint with your local data protection authority.

14. Contact Us

For any questions regarding this Privacy Policy:
📧 Email: Support@Lunvra.com

We are committed to protecting your privacy and handling your personal data responsibly.
Thank you for trusting Lunvra.