Shipping Policy

Shipping Policy – Lunvra

Last Updated: April 6, 2025

Shipping Information

At Lunvra, we are committed to providing a smooth and reliable shopping experience.
We offer Free Shipping on all orders.

🏬 Orders are shipped from our warehouse locations in China and South Asia, ensuring optimal delivery based on your location and product availability.

Estimated Delivery Times

Our delivery timeframe includes both processing and shipping:

Processing Time: Orders are processed within 2–9 business days (excluding weekends and public holidays) from the date of order confirmation.
Shipping Time: Once processed, orders typically arrive within 7–20 business days.

📦 Note: Delivery times may vary due to customs inspections, local courier delays, and other external factors. While we strive for timely delivery, exact arrival dates cannot be guaranteed.

Order Cancellation Policy

To maintain fast processing, we operate a strict cancellation policy:

Cancellation Window: Orders can be cancelled 10 minutes of purchase.
Late Cancellation Fee: Cancellations after this window will incur a £30 fee per item, as processing and shipping may already be underway.

To cancel your order, email Support@Lunvra.com immediately with your order number.

Order Tracking

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Tracking Availability: It may take up to 6 days for tracking information to update after shipment.
How to Track: Use the tracking link provided in your confirmation email to monitor your delivery.

Shipping Regions

We currently ship to:
✔ United Kingdom (UK)
✔ European Union (EU)
✔ United States (US)
✔ Canada
✔ Australia

Restrictions:
❌ We do not ship to P.O. boxes, APO/FPO addresses, or military bases.

International Shipping & Customs Fees

Customs Duties & Taxes: International orders may incur additional customs fees, duties, or taxes, which are the customer’s responsibility.
These fees are not included in the product price or shipping cost.
Customs Delays: Lunvra is not liable for delays caused by customs clearance.

📌 Tip: Check with your local customs office before ordering to understand any potential charges.

Potential Shipping Delays

External factors may cause delays, including:

Customs processing
Severe weather or natural disasters
High seasonal demand or public holidays
Carrier operational issues

If your order is significantly delayed, please contact us for assistance.

Contact Us

If you have any questions regarding shipping or your order, contact our support team:
📧 Email: Support@Lunvra.com

We aim to respond promptly and assist you.

Thank you for shopping with Lunvra — we appreciate your trust!